LUMOS BABE

Privacy Policy

SHIPPING POLICY

All orders are fulfilled within 48 hours (working days). We offer two shipping options via Royal Mail Tracked services through Parcel2Go:

• Royal Mail 48 Tracked – £3.50

Delivery within 2 working days from dispatch.

• Royal Mail 24 Tracked – £4.50

Delivery within 1 working day from dispatch

You will receive an email with your tracking number once your parcel has shipped.

FREE SHIPPING

We offer free UK delivery on all orders £75 and over using our Royal Mail 24 Tracked service.

DISPATCH & FULFILMENT

• Orders are dispatched Monday to Friday

• Orders placed after 8 PM will be processed the next working day

• Orders placed after 1 PM on Friday will be processed the following Monday.

DELIVERY TIMES

• Tracked 48: Delivered within 2 working days

• Tracked 24: Delivered within 1 working day(Weekends and bank holidays are excluded from delivery estimates).

IMPORTANT INFORMATION

We do not accept responsibility for delays caused by the courier once a parcel has been dispatched. However, we will always do our best to assist you and help resolve any issues where possible.We are not responsible for parcels left in safe places, with a neighbour, or marked as delivered. Once the parcel has been successfully delivered, it becomes the recipient’s responsibility to ensure its safekeeping.

Who we are

Our website address is: https://lumosbabe.com.

At Lumos Babe, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you shop with us.

1. What Information We Collect

When you place an order, we collect:

  • Your name
  • Delivery address
  • Email address
  • Phone number
  • Order details

We do not store or have access to any payment information. All transactions are handled securely by our payment providers (e.g. Stripe, PayPal).

2. How We Use Your Data

We use your information to:

  • Process and dispatch your order
  • Send order updates and confirmations
  • Handle customer service enquiries

We do not sell or share your data with third parties for marketing purposes.

3. How Long We Keep Your Data

To comply with UK tax laws, we keep order records (including name, address, and purchase history) for 6 years.

4. Cookies

Our website uses cookies to:

  • Ensure the site works properly
  • Analyse traffic (e.g. via Google Analytics)
  • Save your cart and preferences

You can disable cookies via your browser at any time.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask for corrections or deletions
  • Withdraw consent (where applicable)

To make a request, email us at [your email].

6. Contact Us

If you have any questions about this policy or your data, please contact:

Lumos Babe
Email: contactus@lumosbabe.com